Terms and conditions

These terms apply to the Retragere.ro service, provided by EANmatch, CVR DK-39223090, Hesteskoen 9, 9480 Løkken, Denmark (“we”), to the online shops that use it (the “Customer”). The service is intended for businesses, not consumers.

1. The service

Retragere.ro provides a digital contract withdrawal form, embedded on the Customer’s website, which: receives the request in two steps, automatically sends the person making it an email confirmation with the content of the request, the date and the time, sends a copy to the Customer and stores the request as proof. The checker on the website is a free, indicative tool.

2. Plans and prices

• Free: the withdrawal function, with the notice “Provided by Retragere.ro” shown below the form. The notice cannot be hidden on this plan.
• Paid plans: additional features, described on the pricing page, at the price shown there, paid monthly in advance against an invoice. Prices exclude VAT, where applicable.

Price changes are announced at least 30 days in advance.

3. What the service is not

We do not provide legal advice. The form is built to the requirements of OUG 18/2026, but the shop’s compliance also depends on the Customer: displaying the “Retrageți-vă din contract aici” link visibly, informing consumers, handling requests and making refunds within the legal deadlines. The checker’s results are indicative.

4. The Customer’s obligations

• Provide accurate data for the setup and let us know if it changes.
• Display the form and the link to it as required by law.
• Regularly check the email address that receives the requests, and handle them.
• Not use the service for illegal purposes or to send unsolicited messages.

5. Availability

We make every reasonable effort to keep the service running at all times, but we do not guarantee uninterrupted operation. If the confirmation email cannot be sent, the request is still recorded, and the Customer receives the copy in order to contact the person who made it.

6. Personal data

For the data in withdrawal requests, the Customer is the controller and we are the processor, under the Data processing agreement, which forms part of these terms. For the data of website visitors, see the Privacy policy.

7. Liability

To the extent permitted by law, our total liability to the Customer for any claim related to the service is limited to the amounts paid by the Customer in the last 12 months; for the free plan, to EUR 100. We are not liable for indirect losses (lost profit, data loss caused by the Customer), nor for fines resulting from the Customer’s obligations under sections 3 and 4. These limits do not apply in case of intent or gross negligence.

8. Duration and termination

The Customer may stop using the service at any time, effective at the end of the paid period. We may end the service with 30 days’ notice, or immediately in case of a serious breach of these terms. On termination, the data is returned or deleted in accordance with the Data processing agreement.

9. Changes and governing law

We may change these terms, with notice by email at least 30 days in advance. These terms are governed by Danish law; disputes are settled by the competent courts of Denmark, unless the law provides otherwise.

10. Contact

[email protected]